Terms & Conditions

All guests using the services of Real San Francisco Tours agree to the following terms and conditions:

 

1. There are no refunds or exchanges within 48 hours of a tour’s start time for that tour.

2. Tours are never canceled in advance due to the weather.

3. Guests are entirely responsible for ensuring that they arrive at the tour meeting point at the correct time.

4. Guests who fail to show up for their tour, for any reason, will not receive a refund.

5. Real San Francisco Tours has the right to refuse admission without explanation either before or during a tour.

6. Guests must comply with any and all instructions given by the guide, otherwise they may be asked to leave the tour.

7. Tour routes and presentations cannot be altered by requesting the guide.

8. No liability is accepted by Real San Francisco Tours for injury or inconvenience suffered by guests using its services.

9. No liability is accepted by Real San Francisco Tours for loss or damage to property belonging to guests using its services.

10. Guides can cancel or alter a tour at any time due to safety concerns.

 

 

The health and safety of our guests is of paramount importance to us.

1. All CDC and CHD guidelines are followed.

2. Face masks are required for guests and guides in indoor areas.

3. Contactless payments are available for gratuities.

4. Guides maintain social distancing throughout tours and events.