FAQS

Your Questions Answered!

Frequently Asked Questions

I DIDN’T RECEIVE THE CONFIRMATION EMAIL AFTER MAKING A BOOKING. WHAT SHOULD I DO?

A confirmation email is automatically sent whenever a booking is made (separate from a receipt). If you don't see it in your email inbox please check your junk/spam folder, as it sometimes ends up there. If you still can't find it be sure to email us with the booking details and we’ll resend it.

DO YOU OFFER TOURS IN A LANGUAGE OTHER THAN ENGLISH?

Unfortunately no, we only offer tours in English at this time. Keep an eye on our website though – in the future we hope to introduce tours in different languages.

CAN I BRING MY CHILDREN ON A TOUR?

Absolutely, we love kids. Just remember, though, that we can’t change the content of any of our group tours to suit your children. Also our SF in a Day and Nob Hill to the Haight tours are not recommended for children under 15 years old.

I’M AN EDUCATOR. CAN I BOOK A PRIVATE TOUR FOR STUDENTS FROM MY SCHOOL?

We can accommodate High School students (i.e. 15+ years old) and we’re proud to have organized dozens of tours for school groups. Please check our Private Tours page for more info.

IS MY TOUR CANCELED IF IT’S RAINING?

We NEVER cancel a tour in advance due to the weather. If it’s raining bring an umbrella. If it’s hot bring water and sun block. You’ve only got a few days to experience San Francisco – you’re not going to let the weather stop you, are you?

CAN YOU PICK ME UP FROM MY HOTEL/THE AIRPORT/MY AIRBNB APARTMENT ETC?

Regrettably, no. That would mean we would have to charge more for our tours and we want to keep them as affordable as we can.

WHERE’S THE BEST PLACE TO PARK FOR MY TOUR?

Check this website for up to date info, but remember to allow plenty of time to find parking AND to walk from your car to the tour meeting point. Remember that San Francisco can be a confusing city to navigate by car (what with our hills and one way streets) and traffic is usually heavy.

There is a better option though – take MUNI (San Francisco Metro) and/or BART (Bay Area Rapid Transit); it’s clean, mostly reliable and affordable (especially compared to the cost of parking). All of our tours start and end near a transit station or bus stop. For more info on how to use public transport in San Francisco read our guide to using transit in San Francisco.

Or you could use a ride sharing service (like Uber or Lyft), it’s often cheaper than paying for parking anyway. If you don’t have roaming allowed with your cell phone provider you can always use the wifi service at the neighborhood Starbucks. If you don’t have the app consider downloading it. Uber and Lyft operate in many countries around the world and if you travel even a little you’ll find other opportunities to use their services.

WHAT HAPPENS IF I’M RUNNING LATE FOR MY TOUR?

The best way to avoid being late for the tour is to allow PLENTY of time to get to there. Our guides are at the meeting point, checking-in guests, from 15 minutes before each tour begins. Your time is valuable to us, which is why our tours start on time. Once they've left the meeting point there is no opportunity to join the group. Our office is unable to guide guests to the meeting point, by phone or email. We cannot contact the guide, because they’re doing the tour and there are no refunds within 48 hours of the tour.

We operate several tours a day, in various locations, with dozens of guests. It’s impossible, for any tour company, to make multiple staff members available throughout the day to respond to direction requests in a timely fashion or to hold tours for late-running guests. We’ve organized an amazing experience for you, the guide is at the meeting point and you have all the info you need to find them. Please don’t miss out because you didn’t allow enough time to get there.

CAN I GET THE GUIDE TO CHANGE THE TOUR CONTENT/ITINERARY TO SUIT ME AND MY INTERESTS?

Unfortunately, no. Our tours are designed by us to suit a wide range of people who are interested in history, culture and architecture and guides are extensively trained on them. It’s impossible, at short notice, to change a tour based on what any guest requests at that moment. Nevertheless all our guides are very knowledgable and passionate about San Francisco, so you’re more than welcome to ask them all the questions you like, on any topic that interest you, during your tour. We love questions!

SHOULD I TIP MY GUIDE? HOW MUCH SHOULD I TIP MY GUIDE?

It’s customary in America to give a gratuity to the guide if you enjoyed the tour and you thought they did a good job (15-20% is standard). If you’re a little confused about why, when and how much to tip read our helpful guide to tipping in the U.S.

HAVE A QUESTION NOT ANSWERED IN OUR FAQS?

Write to us using the email address at the bottom of every page and we’ll get back to you within 48 hours with an answer.

Real San Francisco Tours